{"id":3,"date":"2026-09-07T14:05:37","date_gmt":"2026-09-07T14:05:37","guid":{"rendered":"https:\/\/wimpole.com\/xc90v09hxc0h01\/?page_id=3"},"modified":"2026-10-08T12:31:13","modified_gmt":"2026-10-08T12:31:13","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/wimpole.com\/us\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<h1>Wimpole LLC Privacy Policy<\/h1>\n<h2>1. Introduction<\/h2>\n<p><strong>Effective date:<\/strong> October 8, 2026<\/p>\n<p>Wimpole LLC (&#8220;Wimpole,&#8221; &#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our US website at wimpole.com\/us, contact us, book a consultation, or receive hair restoration treatment and care at our clinics in the United States.<\/p>\n<p>Wimpole LLC is a limited liability company. Our US clinic locations are:<\/p>\n<ul>\n<li><strong>Miami:<\/strong> Suite 201, 19495 Biscayne Boulevard, Aventura, FL 33180<\/li>\n<li><strong>New York (Pre- and Post-Operative Care):<\/strong> 880 3rd Avenue, New York, NY 10022<\/li>\n<li><strong>New York (Surgery Center):<\/strong> 10 Century Hill Drive, Latham, NY 12110<\/li>\n<\/ul>\n<p>This policy applies to personal information we collect in connection with our US operations.<\/p>\n<p><strong>Protected health information.<\/strong> To the extent Wimpole LLC is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), our use and disclosure of your protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which we provide to you when you become a patient. Where this Privacy Policy and the Notice of Privacy Practices conflict in relation to PHI, the Notice of Privacy Practices controls.<\/p>\n<p>By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or services.<\/p>\n<h2>2. Information We Collect<\/h2>\n<p>We collect the following categories of personal information, depending on how you interact with us.<\/p>\n<p><strong>Information you provide directly<\/strong><\/p>\n<ul>\n<li><strong>Identity information:<\/strong> name, date of birth, gender, and photographs (including photographs of your scalp and hair for consultation, treatment planning, and progress records).<\/li>\n<li><strong>Contact information:<\/strong> postal address, email address, and telephone number.<\/li>\n<li><strong>Health and medical information:<\/strong> medical history, current medications, allergies, hair loss history, consultation notes, treatment records, and other information necessary to assess your suitability for and provide treatment.<\/li>\n<li><strong>Financial and payment information:<\/strong> payment card details, bank details, billing address, and financing application information. Card payments are processed by our payment providers; we do not store full card numbers on our systems.<\/li>\n<li><strong>Communications:<\/strong> the content of enquiries, consultation requests, emails, calls, text messages, and web chat you exchange with us, including information you submit through our online hair loss assessment or contact forms.<\/li>\n<li><strong>Marketing preferences:<\/strong> your choices about receiving marketing from us.<\/li>\n<\/ul>\n<p><strong>Information we collect automatically<\/strong><\/p>\n<ul>\n<li><strong>Technical and usage information:<\/strong> IP address, browser type and version, device identifiers, operating system, pages viewed, time spent on pages, referring website, and the dates and times of your visits.<\/li>\n<li><strong>Cookies and similar technologies:<\/strong> as described in Section 5.<\/li>\n<\/ul>\n<p><strong>Information we receive from third parties<\/strong><\/p>\n<ul>\n<li>Referring physicians or specialists, with your consent.<\/li>\n<li>Advertising and analytics partners (for example Google and Meta), who may provide us with information about how you reached our website.<\/li>\n<li>Financing partners, where you apply for financing for treatment.<\/li>\n<li>Review and appointment platforms you use to contact or review us.<\/li>\n<\/ul>\n<p><strong>Sensitive personal information.<\/strong> Health and medical information, precise geolocation (if you enable it), and payment account details are considered sensitive personal information under some US state laws. We collect sensitive information only where it is necessary to provide the services you request, and we do not use it to infer characteristics about you for unrelated purposes.<\/p>\n<h2>3. How We Use Your Information<\/h2>\n<p>We use personal information for the following purposes:<\/p>\n<ul>\n<li><strong>Providing our services:<\/strong> assessing your suitability for treatment, scheduling and conducting consultations, performing procedures, providing aftercare, and maintaining your treatment records.<\/li>\n<li><strong>Managing payments:<\/strong> processing payments, deposits, refunds, and financing arrangements, and maintaining accounting records.<\/li>\n<li><strong>Communicating with you:<\/strong> responding to enquiries, confirming and reminding you of appointments, providing pre- and post-operative instructions, and sending service-related notices.<\/li>\n<li><strong>Marketing:<\/strong> sending you information about our services, offers, and events where you have opted in or where permitted by law. You can opt out at any time (see Section 7).<\/li>\n<li><strong>Improving our website and services:<\/strong> analyzing how visitors use our website, testing new features, and measuring the effectiveness of our advertising.<\/li>\n<li><strong>Safety, security, and fraud prevention:<\/strong> protecting our patients, staff, systems, and premises, and detecting and preventing fraud or misuse.<\/li>\n<li><strong>Legal and regulatory compliance:<\/strong> meeting our obligations under federal and state law, including medical record-keeping requirements, responding to lawful requests from authorities, and establishing or defending legal claims.<\/li>\n<li><strong>Business operations:<\/strong> internal administration, audits, insurance, and in connection with any sale, merger, or reorganization of our business.<\/li>\n<\/ul>\n<p>We do not use automated decision-making that produces legal or similarly significant effects about you without human involvement.<\/p>\n<h2>4. How We Share Your Information<\/h2>\n<p>We do not sell your personal information, and we do not share your health or medical information for marketing purposes. We share personal information only as described below.<\/p>\n<ul>\n<li><strong>Within the Wimpole group:<\/strong> with Wimpole Clinic Limited in the United Kingdom and our clinical and administrative teams, for the purposes described in Section 3. Our medical, patient care, and administrative functions are coordinated across our UK and US operations.<\/li>\n<li><strong>Treating clinicians:<\/strong> surgeons, physicians, nurses, and technicians involved in your care, including independent practitioners who provide services at our clinics.<\/li>\n<li><strong>Service providers:<\/strong> companies that perform services on our behalf, such as IT and cloud hosting, patient management and scheduling software, payment processing, financing, email and SMS delivery, website analytics, advertising, and customer support. These providers are bound by contract to use your information only to provide services to us.<\/li>\n<li><strong>Referring and other healthcare providers:<\/strong> with your consent, or where necessary for your treatment.<\/li>\n<li><strong>Professional advisers:<\/strong> lawyers, accountants, auditors, and insurers.<\/li>\n<li><strong>Legal and safety purposes:<\/strong> where required by law, regulation, subpoena, or court order; to respond to requests from government or regulatory authorities; or to protect the rights, property, or safety of Wimpole, our patients, or others.<\/li>\n<li><strong>Business transfers:<\/strong> in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to confidentiality obligations.<\/li>\n<\/ul>\n<p><strong>Advertising and analytics.<\/strong> We use cookies and similar technologies from advertising and analytics partners such as Google and Meta on our website. Under California law, this may be considered &#8220;sharing&#8221; of personal information for cross-context behavioral advertising. We do not place these technologies on pages where you enter health information, and you can opt out as described in Sections 5 and 7.<\/p>\n<h2>5. Cookies and Tracking Technologies<\/h2>\n<p>Our website uses cookies, pixels, and similar technologies to make the site work, understand how it is used, and measure and improve our advertising.<\/p>\n<table>\n<thead>\n<tr>\n<th>Type<\/th>\n<th>Purpose<\/th>\n<th>Examples<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Strictly necessary<\/td>\n<td>Required for the website to function, including security, form submission, and load balancing<\/td>\n<td>Session cookies, consent preferences<\/td>\n<\/tr>\n<tr>\n<td>Analytics<\/td>\n<td>Help us understand how visitors use the site so we can improve it<\/td>\n<td>Google Analytics, Microsoft Clarity<\/td>\n<\/tr>\n<tr>\n<td>Advertising<\/td>\n<td>Measure the effectiveness of our advertising and show you relevant ads on other sites<\/td>\n<td>Google Ads, Meta Pixel<\/td>\n<\/tr>\n<tr>\n<td>Functional<\/td>\n<td>Remember your choices and provide enhanced features<\/td>\n<td>Web chat, embedded video<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, although doing so may affect how the website works.<\/p>\n<h2>6. Data Retention and Security<\/h2>\n<p><strong>Retention.<\/strong> We keep personal information only for as long as necessary for the purposes described in this policy and to meet our legal, accounting, and regulatory obligations. In general:<\/p>\n<ul>\n<li><strong>Medical records<\/strong> are retained for the period required by the law of the state where treatment was provided. In Florida this is at least 5 years from the last patient contact, and in New York at least 6 years from the last patient contact (or until a minor patient reaches age 21, if longer). We retain records for at least these periods and may keep them longer where there is a clinical or legal reason to do so.<\/li>\n<li><strong>Enquiries that do not lead to treatment<\/strong> are retained for up to 3 years from your last contact with us.<\/li>\n<li><strong>Financial records<\/strong> are retained for 7 years to meet tax and accounting requirements.<\/li>\n<li><strong>Marketing data<\/strong> is retained until you opt out or until it has been inactive for 3 years.<\/li>\n<\/ul>\n<p>When personal information is no longer needed, we securely delete or anonymize it.<\/p>\n<p><strong>Security.<\/strong> We maintain administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, use, alteration, or disclosure. These include encryption of data in transit and at rest, access controls limiting access to staff who need it to do their jobs, staff training, and secure, access-controlled premises. Our safeguards are designed to meet the requirements of applicable law, including the New York SHIELD Act and the Florida Information Protection Act.<\/p>\n<p>No method of transmission over the internet or electronic storage is completely secure. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities as required by law.<\/p>\n<h2>7. Your Privacy Rights<\/h2>\n<p><strong>Rights available to everyone<\/strong><\/p>\n<ul>\n<li><strong>Marketing opt-out:<\/strong> you can unsubscribe from marketing emails using the link in any email, reply STOP to any marketing text message, or contact us using the details in Section 9. We will continue to send service-related messages, such as appointment confirmations.<\/li>\n<li><strong>Cookie choices:<\/strong> see Section 5.<\/li>\n<li><strong>Access to medical records:<\/strong> you have the right to access and obtain a copy of your medical records under HIPAA and state law. Requests can be made to the clinic where you were treated.<\/li>\n<\/ul>\n<p><strong>Rights under US state privacy laws<\/strong><\/p>\n<p>Depending on where you live, you may have the following rights under state privacy laws (including the California Consumer Privacy Act and the laws of Colorado, Connecticut, Virginia, Texas, Oregon, and other states). We extend these rights to all US residents regardless of whether the relevant law applies to us.<\/p>\n<ul>\n<li><strong>Right to know and access:<\/strong> to confirm whether we process your personal information and to obtain a copy of it.<\/li>\n<li><strong>Right to correct:<\/strong> to request correction of inaccurate personal information.<\/li>\n<li><strong>Right to delete:<\/strong> to request deletion of your personal information, subject to exceptions (for example, where we must keep medical or financial records by law).<\/li>\n<li><strong>Right to opt out:<\/strong> of the sale of personal information, sharing for targeted or cross-context behavioral advertising, and profiling that produces legal or similarly significant effects. We do not sell personal information. You can opt out of advertising cookies through your browser settings as described in Section 5.<\/li>\n<li><strong>Right to limit use of sensitive information:<\/strong> to limit our use of sensitive personal information to what is necessary to provide our services.<\/li>\n<li><strong>Right to data portability:<\/strong> to receive your personal information in a portable, readily usable format.<\/li>\n<li><strong>Right to non-discrimination:<\/strong> we will not deny you services, charge different prices, or provide a different level of service because you exercised your privacy rights.<\/li>\n<li><strong>Right to appeal:<\/strong> if we decline your request, you may appeal by contacting us using the details in Section 9 and stating that you are appealing our decision.<\/li>\n<\/ul>\n<p><strong>How to exercise your rights.<\/strong> Submit a request by emailing info@wimpole.com or writing to us at the address in Section 9. We will need to verify your identity before acting on your request, usually by matching information you provide against information we hold, and we may ask for additional information for sensitive requests. You may authorize an agent to submit a request on your behalf; we will require proof of the agent&#8217;s authority and may still verify your identity directly. We will respond within 45 days, and may extend this by a further 45 days where reasonably necessary, in which case we will tell you.<\/p>\n<p><strong>California residents: additional disclosures.<\/strong> In the preceding 12 months we have collected the categories of personal information listed in Section 2, from the sources listed there, for the purposes in Section 3, and have disclosed them for business purposes to the categories of recipients in Section 4. We have &#8220;shared&#8221; (as defined by California law) internet activity information with advertising partners for cross-context behavioral advertising. We have not sold personal information, and we have no actual knowledge that we sell or share the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes other than those permitted by California law.<\/p>\n<p><strong>Washington and Nevada residents.<\/strong> Health-related information we collect outside of HIPAA (for example, through our online hair loss assessment) is &#8220;consumer health data&#8221; under the Washington My Health My Data Act and Nevada SB 370. We collect and use it only with your consent or as necessary to provide the services you request, and we do not sell it. You may exercise the rights above in relation to this data.<\/p>\n<p><strong>Text messaging.<\/strong> By providing your mobile number and opting in, you agree to receive text messages from us. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. We do not share mobile opt-in data with third parties for their own marketing.<\/p>\n<h2>8. Children, International Transfers, and Third-Party Links<\/h2>\n<p><strong>Children.<\/strong> Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13, and we do not provide treatment to anyone under 18 without the consent and involvement of a parent or legal guardian. If you believe a child has provided us with personal information, please contact us and we will delete it.<\/p>\n<p><strong>International transfers.<\/strong> Wimpole LLC is part of a group headquartered in the United Kingdom, and some of our clinical coordination, patient management systems, and administrative support are provided from the UK. Your personal information may therefore be transferred to, stored in, and accessed from the United Kingdom and other countries outside the United States. Where we transfer information between group companies and service providers, we put in place contractual and technical safeguards to protect it in line with this policy and applicable law.<\/p>\n<p><strong>Third-party links.<\/strong> Our website may contain links to third-party websites, including financing providers, review platforms, and social media. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. We encourage you to read their privacy policies before providing any personal information.<\/p>\n<p><strong>Do Not Track.<\/strong> Some browsers offer a &#8220;Do Not Track&#8221; signal. There is no common standard for interpreting these signals, so we do not currently respond to them.<\/p>\n<h2>9. Changes to This Policy and How to Contact Us<\/h2>\n<p><strong>Changes.<\/strong> We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be posted on our website with its effective date. If we make material changes, we will notify you by email or by a prominent notice on our website before the changes take effect.<\/p>\n<p><strong>Contact us.<\/strong> If you have questions about this policy, want to exercise your privacy rights, or wish to make a complaint, please contact our Privacy Officer:<\/p>\n<ul>\n<li><strong>Email:<\/strong> info@wimpole.com<\/li>\n<li><strong>Mail:<\/strong> Privacy Officer, Wimpole LLC, Suite 201, 19495 Biscayne Boulevard, Aventura, FL 33180<\/li>\n<\/ul>\n<p>If you believe your HIPAA rights have been violated, you may also file a complaint with the US Department of Health and Human Services, Office for Civil Rights, at https:\/\/www.hhs.gov\/ocr\/complaints\/index.html. We will not retaliate against you for filing a complaint.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wimpole LLC Privacy Policy 1. 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